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Shipping & Return Policies

To ensure that your order is received in the timeframe advertised, it is imperative that all abbreviations, street numbers, building/apartment numbers are provided accurately to ensure timely delivery. We are not liable for lost or misplaced items in the event that an inaccurate address is given at the time of purchase.

 

Shipping is available to P.O. Box’s, business and residential addresses via USPS standard and expedited shipping. We reserve the right to change mail carriers at any time. International Shipping is unavailable at this time.

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Please allow 24-48 hours to receive tracking information. All Items will ship within 3-5 business days. All customers have 3 days to contact Nirvana Boutique in regards to damaged garments for an exchange or store credit.

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Shipping fees are non-refundable. If shipments from Nirvana Boutique are refused the customer will be held responsible for original shipping charges, plus the cost of reshipment. This amount will be deducted from any credit issued.

 

Expedited Shipping is not available to ship to a P.O. Box. All standard orders may be shipped to P.O. Box’s. 

Processing Time

All orders are subject to processing time that is separate from the times that it takes for a package to be picked, packaged and received by a carrier and shipped to its final destination. Standard domestic orders may take up to 4 business days (excluding weekends, and U.S. Holidays) to process.

 

After your payment is authorized and verified, standard orders may take 4 business days, expedited orders may take up to 3 business days, and rush orders may take up to 1 business day to process. This is an estimate and is non inclusive to weekends or holidays.

Shipping Rates & Timelines

Orders to U.S. destinations may take 1-12 business days from the date that it is shipped out not including the date that an order is placed, depending on the shipping method selected and the final destination of the order.

 

Upon shipment of your order you will receive an email with tracking information provided. For U.S. Domestic and International orders, USPS and UPS will be utilized for shipping to most locations. Alternative shipping may be selected at our discretion to meet company shipping standards and requirements. Final shipping costs will be displayed at the point of checkout.

Delivery Policy

In the event that your package is lost or missing you must contact Nirvana Boutique within 5 business days of the delivery date to be eligible for store credit or reshipment. Nirvana Boutique does not guarantee responsibility for packages that have been reported by carriers as delivered, however delivery will be reviewed and resolved on a case by case basis.

Delivery Claims

If you experience non delivery or tracking information that states that your package was delivered by the carrier but you have not received it, you must contact Nirvana Boutique within 5 business days to file a claim. 

 

We will work diligently with selected carriers to assist in the completion of claims. Please note that claims may take up to 30 days to complete depending upon the carrier.

 

Nirvana Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that have a confirmed delivery status.

Reserved Shipping Rights

Nirvana Boutique will make every effort to accommodate shipping and billing preferences in order to protect our loyal customers. Nirvana Boutique reserves the right to require the use of common billing and shipping addresses, in the event that we are unable to verify shipping information provided while processing an order.

 

Additionally, Nirvana Boutique reserves the right to limit, cancel, or refuse service and/or orders from customers at any time due to:

  • Excessive returns indicative of wardrobing

  • Potentially fraudulent or criminal activity while shopping

  • Irregular or excessive returns included but not limited to altered. Laundered, worn, damaged or missing items

Nirvana Boutique reserves the right to limit, refuse and reject returns by any customer or entity due to the actions stated above.

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